Empatie a Dŭvěra: Cesta k Zeefektivnění Komunikace mezi Lékařem a Pacientem

Abstract

The present paper offers partial results of a long-term project aimed at the inquiry into the field of medical interviewing. More specifically, it deals with the meaning and value of empathy and trust in general practice consultations. Firstly, it introduces both terms, with the main focus given to empathy. Secondly, it examines the interrelation between empathy, trust, and outcome-based research, stressing the importance of patient’s satisfaction and her compliance with the advice given by the doctor. Thirdly, it offers a list of selected communicative strategies capable of conveying empathy and trust during the medical interview.