Management systems as organizations competitive advantage

Abstract

The implementation and subsequent certification of management systems provides an organization with a com-petitive advantage over organizations operating in the same market segment, which have implemented management systems. The advantage of a well-established and maintained management system is that the activities and processes in an organization do not occur randomly and uncontrollably, but in accordance with the requirements of ISO standards which means that the company is able to deliver products and services according to customer requirements. Among the main benefits resulting from certification of management systems are the improvement of product quality, the organization’s image and its market position against competitors. Other benefits arising from the certification of an established management system is the increase of awareness about product quality, improvement of the employees’ attitudes and supplier-customer relations. Certification should demonstrate that the company is dealing with management systems and can meet customer requirements. To achieve competitiveness, enterprises must monitor not only the development of their business results, but also the extent of customer satisfaction and meeting their needs.