Improvement of the quality management methods of cargo transportation by road transport

Abstract

Quality occupies a key position in the economic and social strategy of developed countries, and its level is a reliable indicator of the general state of the economy. Quality provides an innovative vector of development and is an integral component of the development of all industries. The level of development of the transport sector, as a component of the road and transport complex, is one of the most important characteristics of the development of modern society – its social orientation. In the transport enterprises of Ukraine, the underestimation of the importance of the comprehensive development of the quality management system has led to an increase in defects in the infrastructure of railways, road, water and air transport, which significantly increases the risk of traffic safety violations. Improvement of quality management systems is one of the most important areas of transport development. The main task of transport is timely, high-quality and complete satisfaction of the needs of the economy and the population in transportation, increasing the economic efficiency of its work. The solution to the problem of effective distribution of goods and improvement of the quality of service to consumers of transport services in market conditions is closely related to the problem of service quality. Only a high level of service quality can ensure a reliable sales market for the services of transport enterprises. A high level of service quality and efficiency should be supported by an appropriate level of material and technical support, including the development of a system of warehouse and container terminals, modern loading and unloading equipment, computerized IT and management tools. Therefore, in the modern conditions of the transformation of Ukrainian society and changes in economic interaction, quality problems caused by the presence of a competitive environment require careful research. Special attention is paid to processing and data processing, the order, cycle and context of each stage of practical application of functional analysis and cost analysis for quality management in the transport industry.